Refun policy – Cambodia Arts and Crafts
Returns
Our policy lasts 25 days. If 25 days have gone by since you receive products, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, after you receive product please check for the condition of the item like missing parts, wrong item or damage, then contact me promptly by :

info@cambodiaartsandcrafts.com

To complete your return, we require a receipt or proof of purchase.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@cambodiaartsandcrafts.com

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping
To return your product, you should mail your product to: Street11, Old Market Siem Reap KH 85563 (+855) 92365375

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We don’t guarantee that we will receive your returned item.

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